Refunds Policy

Your ISPWN/WLS prepaid Service account balance, if sufficient, or your active plan, gives you access to our prepaid Service for a limited amount of time; you must use your Service during the designated period of availability. To use our prepaid Service you must have a ISPWN/WLS Service account balance for pay as you go service or be on an active plan. Services may be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your plan.

Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24-hour days. Your monthly plan will automatically renew at the end of 30 days if you have a sufficient ISPWN/WLS Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient ISPWN/WLS Service account balance, your prepaid Service will be suspended..

If you do not reinstate Service within the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your Service account balance may vary; see your Rate Plan for more information.

Services are non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, unused wired services, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records.

For more information and billing disputes, please call +1 520-355-7800 and select the option for "billing" or send an email reply to the message containing your invoice.